Shopping cart
0 Rs

In order to receive a refund on an item:

  • The item must be unopened, and in new and resalable condition.
  • The item must have all original packaging, parts and accessories.
  • If an item was in a plastic bag or shrink wrap when sent to you, in must be unopened and still in the plastic bag or shrink wrap.
  • The item must not be a food, custom product or gift card

 

We are not responsible for items lost or damaged during return shipping. If you are concerned about items being lost or damaged during shipping, please insure your package for the value of the items being returned.
You are responsible for the cost of return shipping and insurance.

While we make every effort to ensure the accuracy of each order, occasionally there may be a discrepancy in your order. Please take a minute to inspect your order thoroughly when you receive it. If an error is found please contact us at customerservice@shop.lk

Once our distribution center has got your arrival, we'll email you to tell you your parcel has arrived, We will deposit amount of returned item to your bank account after carefully inspection of the returned item. On the off chance that you've returned more than one request in a similar bundle, please permit up to 48 hours for all backed things to be prepared. The time it takes for your bundle to contact us shifts relying on where you are returning it from.
No, We do not refund delivery fees, as deliveries are carried out by 3rd party couriers.
Yes, but as a buyers you have to pay for the courier charge, Shop.lk will not charge any additional fee for change of item within the same price range. Additional fee may apply if the item cost more than the initial item delivered.